Registered Address: 124 City Road, London, EC1V 2NX

Contact: support@old.mumly.co.uk
Last Updated: January 2025

1. Introduction

Mumly Careers Ltd (“Mumly”) operates an online hybrid marketplace connecting families with vendors offering services and physical products. This Agreement governs all Vendors who: (a) list services, (b) sell products, (c) accept bookings, or (d) receive referrals through the Mumly Platform.

2. Definitions

Vendor: Any individual or business offering services or products through Mumly.

Customer: A Mumly user purchasing a service or product.

Hybrid Model: Includes referral-only, marketplace listing, and booking intermediary models.

Booking Intermediary: Mumly may process payments on behalf of Vendors.

Services: Activities, childcare, clubs, coaching, beauty, cleaning, or similar.

Products: Physical goods including children’s items, wellness products, party supplies, etc.

3. Vendor Eligibility & Onboarding

Vendors must submit accurate registration information, verify identity, comply with UK law, and provide documents if required (insurance, DBS, licences, product certifications).

4. Vendor Obligations

Vendors must: provide accurate descriptions, maintain high quality, comply with legal standards, respond promptly to customers, fulfil orders, attend bookings, and treat customers professionally.

5. Service Providers (Additional Requirements)

Vendors offering childcare, tutoring, clubs, mentoring, wellness or similar must:

– Hold appropriate DBS checks

– Follow UK safeguarding law

– Provide qualification proof where applicable

6. Product Sellers (Additional Requirements)

Products must comply with UK consumer law, including:

– Safety certifications

– Accurate labelling

– Age-appropriate warnings

– UKCA/CE standards where required

Vendors are fully liable for product safety.

7. Fees, Commission & Payment

Mumly may charge listing fees, commission, subscription fees or referral fees. Payment terms will be displayed in the Vendor Dashboard or via email. Vendors must provide correct payout information. Mumly may withhold payments in case of dispute, fraud, or refunds.

8. Customer Bookings

If Mumly processes bookings:

– Cancellations follow category-specific rules

– Vendors must meet booking obligations

– Failure may result in penalties or account suspension

9. Refunds & Cancellations

Vendors must comply with UK Consumer Rights Act 2015. Refund authority depends on the model:

– Referral: Vendor handles refunds

– Booking intermediary: Mumly may process refunds on Vendor’s behalf

10. Prohibited Conduct

Vendors may not:

– Misrepresent services or products

– Upload harmful content

– Harass users

– Contact users off-platform without permission

– Sell unsafe or counterfeit products

11. Insurance

Vendors offering physical services (e.g., beauty, cleaning, clubs) must hold adequate public liability insurance. Product sellers must hold product liability insurance.

12. Safeguarding & Safety

Vendors working with children must comply with Mumly’s Safeguarding Policy. Mumly may suspend vendors who pose risk.

13. Data Protection & GDPR

Both parties must comply with UK GDPR. Mumly acts as Data Controller. Vendors act as independent controllers of customer fulfilment data.

14. Intellectual Property

Vendor retains ownership of their content but grants Mumly a licence to display listings. Vendors must not infringe third-party IP.

15. Termination

Mumly may suspend or terminate vendors for breach, safety risk, fraud, poor conduct, or regulatory non-compliance. Vendors may terminate with 30-day written notice.

16. Liability

Mumly is not liable for errors made by Vendors, nor safety of venues, products, or service outcomes. Vendors indemnify Mumly for losses arising from their actions.

17. Disputes

Parties should resolve disputes amicably. If required, disputes may proceed to UK courts under English law.

18. Contact & Support

All communication must be sent to: support@old.mumly.co.uk

Mumly Careers Ltd, 124 City Road, London EC1V 2NX